Welcome to Blue Corner support

Find an answer quickly

Thank you for choosing Blue Corner. Below you will find the most commonly asked questions about our services.

EVA

The charging data in EVA does not match my car’s App

How do I export my charging sessions?

Why do I need to enter my bank account number?

I can’t find my charge point(s) in EVA

How do I transfer my old account to the EVA portal?

Why can’t I see my charging sessions in EVA?

Public charging

How long does it take for my EV to charge?

My charging cable (often) gets stuck in the charger

Where can I charge?

SMS charging doesn’t work

Charge card

My charge card does not work at another Operator’s charge point

A non-EV car is parked at the charge point

How do I activate my charge card?

I have not received my charge card yet

Invoices, payments, and reimbursements

At what rate am I reimbursed for home charging?

When will I receive my reimbursement?

Everything about the new Flemish capacity tariff

Installation and inspection

My installation was rejected… what now?

I ordered a charge point. What now?

Smart Cable

Can I use an extension cable with my Smart Cable?

My Smart Cable does not come online

How do I use my Smart Cable?

Couldn’t find what you were looking for?

 Contact our Customer Service!

Contact us

Consult user manuals and how-to guides

Charger

How does a charger work? Find usage articles and more.

To user manual

Charge card

Learn how to use and manage your charge card.

To user manual

EVA

Our new client platform centralises all of our services. Find out how to start, consult your consumption and manage your administration.

To user manual

If you’re in need of assistance, feel free to contact us.